Frequently Asked Questions
Everything you need to know about your b, halfmoon experience, from gear care to shipping updates.
What is the best way to clean my b, halfmoon yoga mat?
For daily cleaning, wipe your mat with a damp cloth and a mild, natural detergent. For a deeper clean, use a specialized mat spray. Always allow your mat to air dry completely before rolling it up to maintain the grip and material integrity.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days within the continental United States and Canada. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.
What is your return policy for wellness accessories?
We offer a 30-day return policy for unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on yoga mats or personal props that have been removed from their shrink wrap or used during a workout.
Are your products eco-friendly and sustainably sourced?
Sustainability is at the core of b, halfmoon. Our mats are made from non-toxic, biodegradable materials, and our meditation cushions are filled with natural buckwheat hulls. We prioritize ethical manufacturing processes to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you offer professional discounts for yoga instructors?
Yes, we support the fitness community through our Pro Program. Certified yoga instructors and fitness professionals are eligible for exclusive discounts. Please visit our 'Pro Program' page to submit your certification and apply.